I had placed rather a large order with them last month and had not noticed the free gift available to claim if I spent over a certain amount. This month I received the latest catalogue - they have such lovely, tempting catalogues (i know, I'm digressing) - and I noticed that they were offering a free gift is I spent over a certain amount.
I rang up customer services to ask how I claimed the free gift if I ordered over the website and just mentioned that I hadn't noticed a button or anything last month when I placed my last order. The lady (very polite and friendly as always) looked up my order history and immediately noticed that I would have been eligible for a free gift if I had noticed the button to press to claim it.
Today the free gift I hadn't claimed from last time arrived here with a lovely note. I hadn't asked for this retrospective free gift, they just sent it anyway.
The pinnacle of customer service IMHO!!!!
Now why, I hear you ask, is there a photo of 2 Xmas ornaments here? Well, we are doing the finally decorations to the front room and have cleared most of the remaining furniture. Under the Grandfather clock I found the ornament on the left, one which I made out of felt about 5 years ago and must have dropped off the tree last year......the one on the right was made by DS when he was 3 years old and it still gets hung up ever year - I love home made things : )